Creating French Fry Moments
Google has a rather odd phrase they use in their company: “French fry moments.” They use this phrase to convey the concept of anticipating employees’ needs. The phrase and concept came about after an executive saw a scene on the sitcom 30 Rock, wherein one of the characters, Tracy Jordan, becomes outraged after an employee brings him a burger but doesn’t include the fries he didn’t order, prompting Tracy to shout, “Where are the French fries I didn’t order!? When will you learn to anticipate me?!”
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